Refund policy
Effective Date: 12 September 2026
At Tanisha Silks And Sarees, we want our customers to have a satisfactory shopping experience. Please review the following policy before placing an order.
1. Return Window
Customers may request a return within 7 days from the delivery of the last item in the order.
The return request must be made within this 7-day period.
2. Return Conditions
To be eligible for a return, the product should:
- Be unused and in its original condition.
- Be returned with its original packaging, tags, labels, and accessories, where applicable.
- Not have been damaged, altered, washed, stained, or used by the customer.
- Be accompanied by the relevant order details.
We reserve the right to inspect returned products before approving a return.
3. Return Shipping
Unless the product is received damaged, defective, or incorrect, the customer is responsible for the return shipping cost.
The customer should use a reliable shipping service and retain the shipping receipt and tracking information until the return is completed.
4. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and photographs/videos showing the issue.
After verification, we will determine the appropriate resolution, which may include a replacement or refund, subject to product availability and eligibility.
5. Refunds
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
For approved returns, the applicable refund will be processed through the appropriate payment method.
The time taken for the refund to reflect in your account may depend on your bank or payment service provider.
6. Restocking Fee
No restocking fee will be charged.
7. Order Cancellation
Orders can be cancelled within 15 minutes of placing the order, provided the order has not already been processed for fulfilment.
Once the cancellation window has expired or the order has entered fulfilment/shipping, cancellation may no longer be possible.
8. Non-Returnable Situations
A return may not be accepted where the product has been used, washed, altered, damaged after delivery, or does not meet the return conditions stated above.
9. Contact Us
For return, refund, or cancellation assistance:
Tanisha Silks And Sarees
Phone: +91 7892122865
Email: info@tanisha-industries.com
Business Address:
NO 2 2ND CROSS
KAVERY LAYOUT K R PURAM
KURUDU SONNENAHALLI MAIN ROAD
KODIGEHALLI, KADUGODI POST
Bengaluru, Karnataka – 560067, India